Owner Inquiry

Frequently Asked Questions

• What's your commission structure and are there hidden fees?

  We charge a straightforward 25% management fee that covers everything—and we mean everything. Unlike corporate management companies that nickel-and-dime you with separate fees for linens, consumables, software, or "administrative costs," our all-inclusive rate covers:
  
  • Professional photography and listing optimization
  • Listing management across all major booking platforms (Airbnb, VRBO, Booking.com, and more)
  • 24/7 guest communication
  • Coordinated cleaning and maintenance
  • High-quality linens and restocking of consumables
  • Direct owner communication via Slack
  • No surprise invoices. No hidden fees. Just one transparent rate.

• How do you market my property to guests?

  We take a multi-channel approach to maximize your property's exposure:
  
  Major Booking Platforms: Your property is listed and actively managed across all major platforms including Airbnb, VRBO, Booking.com, and several others with optimized descriptions, professional photos, and competitive pricing.
  
  Direct Booking Website: We feature your property on our own direct booking site, which means no platform commission cuts into your earnings on those reservations.
  
  Targeted Marketing: We use email campaigns and social media to promote properties during shoulder seasons and special events in your market.
  
  Market-Specific Strategy: Each Utah vacation market has unique seasonality and guest demographics. We tailor our marketing approach to what actually works in your specific location, not a one-size-fits-all corporate playbook.

• Who handles cleaning, inspections, and maintenance?

  We coordinate everything through our dedicated team and trusted local vendor network:
  
  Cleaning: Our cleaning management coordinator works with vetted professional cleaning companies to ensure consistent, high-quality turnover cleaning between every guest. We conduct quality inspections and maintain strict standards across all properties.
  
  Inspections: Properties are inspected during each turnover. We document conditions, identify maintenance needs before they become emergencies, and keep you informed via Slack with photos when needed.
  
  Maintenance: Our maintenance coordinator manages a vetted network of local contractors in each market. From minor repairs to seasonal maintenance, we handle the coordination and ensure work is completed promptly and properly.
  
  The Doorstep Difference: You work directly with our specialized team members via Slack. No generic support tickets or automated responses—just real people who know your property personally.

• What makes Doorstep different from other property management companies?

  We're the anti-corporate property management company. Here's what that means for you:
  
  Direct Communication: Every owner gets added to our Slack workspace. Need to reach us? Send a message. Want an update? It's right there. No phone trees, no support tickets, no wondering if anyone read your email.
  
  Owner-First Policies: We built our business on 98% client retention because we actually listen. Many companies prioritize bookings over owner relationships—we do the opposite.
  
  Boutique Portfolio: We manage 45 properties, not 450. Each property gets personal attention, not algorithm-driven management.
  
  Local Market Expertise: We specialize in Utah vacation markets. We understand the nuances of ski season, summer lake properties, year-round mountain homes, and recreation economies. Corporate companies apply the same playbook everywhere—we optimize for your specific market.
  
  Transparent Operations: From our all-inclusive pricing to our open-book management agreement, we don't hide behind fine print. What you see is what you get.

• How do you communicate with owners and what reports do you provide?

  Primary Communication: Slack. Every owner joins our workspace where you have direct access to our team. Need to ask about a repair? Send a message. Want to check on a booking? It's there. This isn't optional—it's how we operate, and it's why our owners stay with us.
  
  Monthly Reporting: You receive detailed monthly financial statements showing all income, expenses, and your owner distribution. Everything is transparent and tracked properly.
  
  Real-Time Access: Through our property management system (Streamline), you can log in anytime to see current bookings, upcoming reservations, maintenance history, and financial data.
  
  Who You'll Work With: You'll interact directly with Kaden (CEO/Owner) and our specialized team:
  • Cleaning management coordinator
  • Maintenance coordinator
  • Business development and guest services
  • No generic property managers rotating through.
  • No getting reassigned.
  
  You know exactly who's managing your property and how to reach them.

• How do you handle guest damages?

  We take a proactive approach to protecting your property:
  
  Damage Prevention: We screen guests, set clear house rules, and communicate expectations before arrival. Our inspection process catches issues early.
  
  Rental Guardian Protection: Every booking is covered by our Rental Guardian damage protection policy. If damage occurs, we document it thoroughly with photos and file claims immediately.
  
  Resolution Process: When damage happens, we handle the entire claims process—documentation, communication with guests, filing claims through Rental Guardian, and coordinating repairs. You're kept informed but don't have to chase down the details.
  
  Owner Protection: Our management agreement clarifies that we act on your behalf to recover damages, and we pursue claims aggressively. We've successfully recovered costs for everything from broken furniture to unauthorized pets.
  
  The goal is simple: your property should be maintained in excellent condition, and you shouldn't absorb costs from guest negligence.