Thank you for choosing Doorstep Rentals. We’re excited to host you and hope you enjoy your stay!
Reservation, Payment & Cancellation
All reservations require a 50% deposit at the time of booking. The remaining 50% is due 30 days before check-in. We do not offer refunds after that point unless you have purchased our optional cancellation waiver.
Cancellation Waiver: For 10% of the gross rental fee, you may cancel your stay for any reason up to 48 hours before check-in. This must be purchased at the time of booking. To cancel under this waiver, you must notify us in writing and by phone 48 hours before your scheduled arrival. If cancelled properly, a full refund (minus the waiver cost) will be issued within 5–7 business days.
Check-In & Check-Out
Check-in: 5:00 PM
Check-out: 10:00 AM
Early check-in and late check-out may be available upon request and at an additional fee. Requests must be made 48 hours in advance and approved by our team.
Property Rules
No smoking anywhere on the premises – including outdoors. This includes cigarettes, marijuana, vapes, and similar products.
No unauthorized pets.
No parties, events, or large gatherings.
Quiet hours are from 10:00 PM to 7:00 AM.
Maximum occupancy is limited to the number of guests on the reservation.
Violation of these rules may result in immediate eviction with no refund.
Strict Noise Ordinance
We have a strict noise ordinance that must be followed. No loud noises, music, load vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note if the these are followed you can be fined and asked to vacate the property.
Guest Responsibility & Damage Protection
Our homes are inspected before and after each stay. Minor accidental damage is covered by our Safely Protection Policy (up to $5,000), but damages must be reported prior to check-out to be eligible. Unreported or intentional damage, excessive cleaning, or missing items may be charged to the guest's card on file.
Security Deposits
For mid-term stays, a security deposit may be collected and held until the end of the stay. These funds may be used to return the property to its original condition.
Lost & Left Items
We are not responsible for any items left behind. If found, we can return them to you for the cost of shipping plus a $50 handling fee. Items unclaimed after 30 days may be discarded.
Systems & Maintenance
We make every effort to ensure all appliances, systems, and amenities are functional. However, malfunctions may happen. Please report any issues immediately. Refunds are not provided for system failures (e.g., HVAC, cable/internet outages, plumbing, etc.).
Owner Liability & Guest Risk
Guests use the property at their own risk. Doorstep Rentals, its agents, and property owners are not responsible for injury, loss, or damage. Guests are encouraged to carry personal travel insurance.
Guest Use & Behavior
Only registered guests may stay overnight.
No illegal activity is allowed.
Commercial use of the property is prohibited.
Guests must maintain the property in a clean, sanitary condition.
Approved Guests and Use
The Premises are for the sole use as a personal vacation residence by Approved Guests. Reserving Guest is responsible for any guests that use the property during the term of this agreement. Guest may not exceed Max Occupancy for Property at any time. If the Premises are used, in any way, by more than max allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies collected.
Cleaning
Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.
Condition of Premises
Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.
Mail Services
You may ship directly to the home, only with prior authorization. Some homes do not have guest accessible mailboxes. We can not guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus cost of shipping.
TV/Cable/Internet/Satellite:
No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
Air Conditioning/Heating
Guest agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units.
System(s) Failures
In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.
Unforeseen Occurrences
Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommend that Guest considers travel and/or rental insurance.
Rules; Regulations: No Commercial Use
Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit waste or nuisance on or about the Premises.
Maintenance & Reporting
Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.
Entry
Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and Managements representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers or contractors.
Parking
During winter, snow removal from the driveway is provided automatically. But during severe storms, please be patient with the drivers as they are doing all they can to keep up with accumulation. Be sure you know the laws in regards to winter parking. Do not park in the street! Your car will get a ticket and/or be towed! Driving conditions may be hazardous as well. Be prepared. Many homes are in HOA’s that do not allow parking on the street even during the summer.
Weather/Mother Nature
We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, wildfire/smoke, weather related interruptions, road closures, lack of snow, frozen pipes, interruption of services and utilities or unexpected appliance breakdown. Properties that are listed as Ski-in/ Ski -out, Ski Access, Walk to ski, and the ski accessible homes are subject to weather and we cannot be held responsible weather/snow conditions that make these homes ski accessible.
Personal Property and Injury
(i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.
Mediation
Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.
Joint and Individual Obligations
If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.
Release
In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children's or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.
Termination
We reserve the right to cancel or terminate a reservation at any time for violations of these terms. Violations may result in fines, removal from the property, or forfeiture of funds.
Final Note
By placing your reservation, you agree to all terms and conditions outlined above. If you have questions or concerns, don’t hesitate to contact us before your stay.
Let us know how we can make your trip memorable!
Doorstep Rentals
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